Monday, May 2, 2016

HHS PIT Crew: A Student Tech Support Team

In April 2016, HHS  launched a pilot program of a student tech support team. The team, called the "PIT Crew" (for Panthers Instructional Technology) is comprised of boys and girls, grades 9-12, who have an interest in technology and tech support.

The team meets four days a week, during the Directed Study Block period, to assist students and teachers with tech support issues, such as issues with printers, projectors, and document cameras, help using laptops and student devices, maintenance of computer labs, and repair of desktop PC computers.

The team has also been trained in Chromebook repair, and is working on refurbishing non-functioning Chromebooks from the middle school.

In May, the team will be opening a Help Desk that students can visit, for help with their BYOD technology. This Help Desk will allow HHS students to get peer-to-peer assistance with their computer and smartphone tech.
PIT Crew students receiving training in Chromebook repair

PIT Crew students re-wiring the HHS Library PC Lab
PIT Crew students re-wiring the HHS Library PC Lab